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 | ABOUT BIG ELEPHANT
 
Back in 1997, Mr George Xiang and Mrs Lisa Feng set up Qingdao Pafic Hardware Co., Ltd and started to manufacturer some metal parts for a famous brand owner in the U.S swing sets market. Then, in the following years, Pafic had become one of the most reliable name as supplier for swing sets, and more and more known brands in the industry are ordering from Pafic hundreds of containers every year. Besides the ASTM qualified chosen material, Pafic is also making great focus on the quality control on every step till the goods are packed and shipped.
Realizing the great potentiality in the wooden swing sets, we registered our own brand name “Big Elephant” for developing more markets. Aimed at supplying the families worldwide with strongest and long-lasting wood swing sets, Big Elephant is seeking for reliable distributors and resellers in the Europe, Africa, Oceanic, Asia, and South America. Relying on an experienced manufacturer and competitive products, our partners will do nothing but harvesting profit and positive feedback from the users.
Please feel free to contact us in any format in case you are willing to assist us delivering happiness to every family on the planet.
Kid’s Healthy, All Happy!
1.Products meet or exceed ASTM,CPSIA,FSC,EN71 quality standards; professional QC procedure, staff and equipment ensure top-quality and hazardous-free for every single swingset and accessory delivered to our customer.
2.Aiming at providing consumers with safe and affordable swingsets and accessories, we have been offering premium quality products to the leading brands in U.S over 18 years, among which there are Rainbow, Woodplay and other renowned brands in the area.
3.Innovative design team and experienced technicians provide plans for customers according to different marketing requests, 3D model presentation available for new designings.
 
          

BIG ELEPHANT warranties cedar components against structural failure due to warping, wood rot, insect infestation (excluding Carpenter Bees) or decay for the period of 10 Years from the date of original production.

A 10-Year limited Warranty applies to all roto-molded slides, ductile iron swing hangers, all tire swivels,metal climbing rungs and swing beam brackets against failure due to rust or failure in defect in material.  This warranty does not cover cracks, fissions, checks, fading, knots and weathering that are normal natural characteristics of wood, that do not affect the structural integrity of the product. Surface rust, fading, weathering, cracks/chips in coatings and corrosion that does not affect structural integrity is not covered by this warranty.

Furthermore, for a period of 5-Years, BIG ELEPHANT warranties apply to all components & accessories including all swings, chain ladders, gliders, handles, brackets, bubble panels, tarps, steering/ships wheels, telescopes, binoculars, buoy ball, disc, (except ropes) that are not covered under the 10-Year Warranty to be free from defects in material and workmanship. This includes all blow molded slides. Surface rust, fading, weathering, cracks/chips in coatings and corrosion that does not affect structural integrity is not covered by this warranty.

And for a period of 1-Year BIG ELEPHANT warranties all ropes to be free of defects in material and workmanship.  This includes all structural foam molded slides. Fading is not considered a defect and may occur with seasonal and geographical conditions.

This warranty is limited to a repair or replacement of the defective part. Product covered under this warranty will be shipped at the customer’s expense. BIG ELELPHANT is not responsible for any expense associated with freight, or delivery and installation of the warranted part(s). BIG ELEPHANT reserves the right to inspect all warranty claim parts for which a claim has been made.

This limited warranty applies only to the original retail purchaser and for residential use only. These warranties void when product is transferred or sold or no longer in possession by original owner. A copy of the original invoice must be presented to initiate warranty claim. This limited warranty does not cover damage from abuse, acts of God, vandalism, negligence, alterations, normal wear & tear, use other than residential, unauthorized modification, damage due to moving of product or improper installation and or use. Any modification could damage the structural integrity of the play system and voids all warranties.

This warranty is exclusive and expressly in lieu of all other warranties, expressed or implied, including warranties of merchantability or fitness for use. Tree Frogs does not assume, or authorize any person to assume for us, any other liability in connection with the sale of our products.

This warranty gives you specific legal rights, and you also may have other rights that vary from country to country.

BIG ELEPHANT reserves the right at any time to change product specifications or substitute similar components. See your owner’s manual for the regular maintenance requirements & maintenance guidelines. Your child’s play system & perimeter play zone should be inspected regularly for any wear & safety hazards.

 
 
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